Technical support information, for existing clients.

How do I get support?

Minor computer and network support issues can normally be resolved by either telephone or e-mail support. We can provide a free of charge, safe and secure remote diagnostics service via our web-based help desk to determine the cause of many computer faults as long as the PC or notebook with problems can still connect to the Internet.  We can then determine if your problem can be completely fixed remotely, or whether the best, and most cost effective, course of action is an on-site or workshop repair. There are also links on this site to a number of our key vendors for computers, notebooks, servers and routers that will help you to contact the manufacturer directly, where appropriate, for warranty claims and product specific support, see:  Useful links and information.

T:  01273 812 813 -  For all general sales or support queries for computers, notebooks, servers etc.

T:  01273 251 057 -  Support specifically for Osiris FMS Funeral Management Software or bespoke software.

E: support@osirissystems.co.uk

We also provide mobile telephone contact details and Skype voice and messaging support to our clients. This information is not published here, in an attempt to reduce the amount of unsolicited messages, and calls that we receive. This can be particularly useful when used in conjunction with LogMeIn for supporting users remotely and discussing problems.

Remote web-based support for PC, notebook, server and other device related issues.

We use the LogMeIn web based help-desk service for day-to-day support issues, which means that many problems that used to require a site visit can be resolved far more quickly and efficiently, and at a reduced cost to our clients. We can remotely, and securely, login and take temporary control of an end user’s PC, notebook or server. This allows us not only to resolve many issues quickly and efficiently, but also, where possible, to show the client how the issue was resolved in many cases, so that should they experience a similar issue on their computer in the future they have a greater chance of resolving the problem themselves.  See more about remote support. Please note that remote web-based computer support may be chargeable just as with any other work carried out. The key benefit for the client is that we do not need to travel to the client’s site to resolve the problem.  To reflect this we charge less per hour for computer and server support services carried out remotely, and the minimum fee is based on a half-hourly rate rather than the standard hourly rate for site work, and of course there is no call-out fee.

On-going network support services: For clients with a small business service agreement or software support plan.

For clients with networked computer systems we generally recommend that we have a permanently available remote connection to their Microsoft Windows server to enable us to continue to work on issues that may require out of hours access or unattended server reboots. At present our preferred method is to deploy LogMeIn Pro software onto the network server(s) of our clients who take out an ongoing Osiris Network Maintenance Plan (NMP) or a software specific support plan.  This software allows us to install updates for software, deploy new products or services, monitor server backup systems, provide out-of-hours servicing and generally provide a greater level of pro-active maintenance for our clients computer systems - resulting in less downtime during business hours, improved network reliability and server stability, and reduced costs. If you have any concerns about encryption standards or other security issues, or would just like to find out more about the benefits of LogMeIn and their associated services, why not have a look at their website.  They also offer a free, basic version of the software that many of our clients now also use for accessing their own computer or server systems remotely when on holiday or otherwise out of the office. For more information regarding ongoing support plans see: Small business service agreements, and network maintenance plans.

Technical support services by ‘phone or remote help-desk

T. 01273 812 813 info@osirissystems.co.uk

Providing IT systems, network solutions, computer support, and PC repairs since 1990

Small business IT systems and computer solution specialists, offering:

• Online Backup: Secure online, off-site encrypted backup solutions for PCs, notebooks or servers.  Read more. • E-mail scanning and/or hosting services.  Read more. • Zimbra Collaboration Suite hosted mail solutions, with mobile device integration.  Read more. • Network management and computer support and maintenance on either an ad hoc basis or with an ongoing service agreement.  Read more. • Local area network (LAN) and wide area network (WAN) implementation.  Read more. • Computer hardware, software, peripherals and accesories; supply, installation, PC repairs and support.

Computer and notebook services for local consumers:

• Installation and support services for PCs, notebooks, peripherals and accesories. • Computer and notebook, sales, system configuration, servicing and ‘tune-ups’. • PC diagnostics, upgrades and repairs. • Backup solutions, and data recovery from failing hard drives. • Virus and ‘malware’ removal and prevention.  See details. • Free local collect and return service for off-site PC and notebook repairs.  See details.

Secure and reliable: Hosted online data backup. Your business critical data is encrypted, compressed, and then uploaded to a remote server with enhanced security.  The backup software runs automatically with no further user intervention required. Read more.

Online data backup

Technical services and support

Osiris FMS, Funeral Management Software. Software developed specifically to meet the needs of independent UK funeral directors. With over 25 years industry experience. Read more.

Funeral management software

Cost effective on-going tailored small business IT support, for a fixed monthly budget. Should you require on-going network support, maintenance, or server management we can offer a number of on-going contract options. Read more.

Business support plans

Business Services: Network installation, support, management and on-going maintenance. PC and notebook repairs and servicing, virus and malware removal, system optimisation, hard drive replacement, RAM upgrades etc. Read more.