Services tariff: Technical support, installations, repairs and upgrades.

Fixed fee services tariff: Workshop services, PC ‘tune-ups’, virus removal etc.

We offer a number of fixed fee service options for work carried out either off-site in our workshop, remotely through our web based help-desk (when possible), or on-site (if appropriate) for local customers in ‘Area 1’, as defined in our services tariff below. We can provide a free of charge, safe and secure remote diagnostics service via our web-based help desk to determine the cause of many computer faults as long as the PC or notebook with problems can still connect to the Internet.  We can then determine if your problem can be completely fixed remotely, or whether the best, and most cost effective, course of action is an on-site or workshop repair. • New system pre-configuration for PCs and notebooks: £25 +VAT  (workshop service) If you purchase a new system from us, we will install all the service patches, service packs, driver updates etc. We’ll also install any additional software and updates that you have purchased from us, and offer to install additional useful free utilities for virus and ‘malware’ protection and removal, system optimisation, file compatibility etc. so that when you collect your new PC system or notebook, or have it delivered, it’s ready to use immediately. • New system data migration: £25 +VAT  (workshop service) When purchasing your new system from us, as well as offering to pre-configure it for you, we can transfer your data files from your old system to your new PC or notebook, this would typically include: documents, music and videos, your ‘favourites’ or ‘bookmarks’ folder for your web browser, and any accounting system information such as Sage or QuickBooks etc. • New system installation and migration for domestic PC systems: From £60 +VAT  (on-site service ‘Area 1’) If you’ve purchased a new system from Osiris Systems, and taken advantage of our pre-configuration service we can also offer to come to you, install your new PC or notebook on-site and carry out your data migration from your old system at the same time.  We can also assist with setting up any peripheral items such as printers, scanners, wi-fi routers, e-mail configuration etc. • System recovery or clean install: £60 +VAT  (workshop service) Sometimes computers develop problems or pick up viruses or ‘malware’ where the only real solution is to wipe the slate clean and start again.  We can backup your important data files, format your hard drive, and then recover your system or re-install your operating system for you, and then pre- configure it ready for use (as above).  This process typically takes 3-4 hours, and we generally require the system for at least one working day.   Free local collect and return service for off-site PC and notebook repairs.  See details. Please note that we do not offer repair services for printers or monitors.

Business IT services and network installation or on-site maintenance and repairs:

When performing scheduled installations of new equipment for network projects we will of course provide a full written quotation for the client in advance.  For services that cannot be handled remotely, and for emergency call-outs for critical  systems configuration or repair work please refer to the tariff below.

Osiris Systems: Business IT services and networking, maintenance tariff.

On-site computer and network installations or repairs:

For on-site maintenance, repairs, PC or server system configuration and networking services we provide our services on an hourly basis with call-out and fuel/travel surcharges calculated accordingly.    -   Area 1: Locations within 25 miles of our office BN8 5SE.    -   Area 2: Locations outside 25 miles but within 50 miles of our office.    -   Area 3: Locations outside 50 miles but within 120 miles of our office. For any locations on the UK Mainland not covered above, site visits can be arranged on a per day basis only, charged at £548.00, any additional expenses will be provided in a written quotation.

Call-out fees and hourly rates:

Call-out fee area 1 (to include first hour): £70.00

Then £64.00 per hour (chargeable in 30 minute increments).

Minimum fee is: £70.00 (equivalent to 1hr on-site)

Call-out fee area 2 (includes first hour and fuel/travel surcharge): £80.00

Then £64.00 per hour (chargeable in 30 minute increments).

Minimum fee is: £112.00 (equivalent to 1.5hrs on-site)

Call-out fee area 3 (to include first hour and fuel/travel surcharge): £100.00

Then £64.00 per hour (chargeable in hourly increments).

Minimum fee is: £164.00 (equivalent to 2hrs on-site)

Off-site, workshop PC or notebook repairs and remote help-desk service.

All work with regard to system repairs, carried out in our workshop will be charged at £50.00 per hour (chargeable in 15 minute increments). Minimum fee is: £12.50

Please note that all prices exclude VAT at the current standard rate.

Prices effective from 1st December 2024.

PC, server and notebook installations and repairs: Service tariff

T. 01273 812 813 info@osirissystems.co.uk

Providing IT systems, network solutions, computer support, and PC repairs since 1990

Osiris Systems: Domestic IT services, maintenance tariff.

On-site computer and network installations or repairs:

For on-site maintenance, repairs, PC or server system configuration and networking services we provide our services on an hourly basis with call-out and fuel/travel surcharges calculated accordingly.    -   Area 1: Locations within 25 miles of our office BN8 5SE.    -   Area 2: Locations outside 25 miles but within 50 miles of our office.

Call-out fees and hourly rates:

Call-out fee area 1 (to include first hour): £60.00

Then £55.00 per hour (chargeable in 30 minute increments).

Minimum fee is: £60.00 (equivalent to 1hr on-site)

Call-out fee area 2 (includes first hour and fuel/travel surcharge): £70.00

Then £55.00 per hour (chargeable in 30 minute increments).

Minimum fee is: £97.50 (equivalent to 1.5hrs on-site)

Off-site, workshop PC or notebook repairs and remote help-desk service.

All work with regard to system repairs, carried out in our workshop will be charged at £50.00 per hour (chargeable in 15 minute increments). Minimum fee is: £12.50

Please note that all prices exclude VAT at the current standard rate.

Prices effective from 1st December 2024.