Support and services, consumers and SoHos (Small offices and Home offices).

General telephone and remote help-desk support services.

Minor computer and network support issues can normally be resolved by either telephone or e-mail support. We can provide a free of charge, safe and secure remote diagnostics service via our web-based help desk to determine the cause of many computer faults as long as the PC or notebook with problems can still connect to the Internet.  We can then determine if your problem can be completely fixed remotely, or whether the best, and most cost effective, course of action is an on-site or workshop repair.

Computer and notebook services for local consumers:

• Installation and support services for PCs, notebooks, peripherals and printers. • Computer and notebook, sales, system configuration, servicing and ‘tune-ups’. • PC diagnostics, upgrades and repairs. • Backup solutions, and data recovery from failing hard drives. • Free local collect and return service for off-site PC and notebook repairs.  See details.

Workshop services upgrades and repairs for PCs and notebooks.

We can supply a wide range of high quality components for upgrading or repairing PC systems, from manufacturers such as Acer, Asus, Belkin, Buffalo, D- Link, Draytek, Hitachi, NetGear, Seagate, Western Digital and many more.  We also offer a diagnostic service for faulty systems, and a fitting and configuration service should your PC system require upgrading or repairing. Pricing is based on our standard off-site rate: service tariff Free local collect and return service for off-site PC and notebook repairs.  See details. Please note that we do not offer repair services for printers or monitors.

Remote web-based support for PCs and notebooks, and printer related issues.

We use the LogMeIn web based help-desk service for day-to-day support issues, which means that many problems that used to require a site visit can be resolved far more quickly and efficiently, and at a reduced cost to our clients. We can remotely, and securely, login and take temporary control of an end user’s PC or notebook or. This allows us not only to resolve many issues quickly and efficiently, but also, where possible, to show the client how the issue was resolved, so that should they experience a similar issue on their computer in the future they have a greater chance of resolving the problem themselves.  See more about remote support. Please note that remote web-based computer services will be chargeable just as with any other work carried out.  The key benefit for the client is that we do not need to travel to the client’s site to resolve the problem.  To reflect this we charge less per hour for computer services carried out remotely, and the minimum fee is based on a half-hourly rate rather than the standard hourly rate for site work, and of course there is no call-out fee. Pricing is based on our standard off-site rate: service tariff

System installations, on-site PC and notebook installation, repairs and maintenance:

When performing scheduled installations of new equipment for clients we will of course provide a full written quotation for the client in advance.  For service call-outs that cannot be handled remotely, or call-outs for on-site repair please refer to our standard service tariff. • Home office network installations, trouble-shooting and systems maintenance. • Hardware and software provision and set-up, Network Attached Storage (NAS), desktop PCs, notebooks and s. • PC and notebook installations, data migration and infrastructure configuration. • Broadband routing, wi-fi set-up, web content management and security. • Hardware diagnostics, repairs and upgrades.

T:  01273 812 813 -  For all general sales or support queries for computers, notebooks, servers etc.

T:  01273 251 057 -  Support specifically for Osiris FMS and NDP management software or bespoke software.

E: support@osirissystems.co.uk

We also provide mobile telephone contact details and Skype voice and messaging support to our clients. This information is not published here, in an attempt to reduce the amount of unsolicited messages, and calls that we receive. This can be particularly useful when used in conjunction with LogMeIn for supporting users remotely and discussing problems.

Computer support and services for consumer PCs and notebooks

T. 01273 812 813 info@osirissystems.co.uk

Providing IT systems, network solutions, computer support, and PC repairs since 1990